Has anyone been able to make a YouTube paid subscription purchase to any YouTube channels since July 31st, 2017?
Supposedly, Google discontinued the YouTube paid subscription purchases on July 31st, 2017. To make matters more urgent, there is a rumor going around that Google will be terminating YouTube paid subscriptions altogether effective August 31st, 2017. Don't go off and run with this, keep reading.
You might be wondering how I came to question this. Well, that is an interesting story. My husband pays for a YouTube subscription that is related to his job. Meaning, videos he watches, on his own time, to enhance his personal on the job performance, are provided by a gentleman who has a paid subscription service on his YouTube channel. And my husband pays to watch these videos. During the most recent video, the owner of the video mentions the discontinuing of paid subscriptions. BOOM! Done and gone – effective August 31st, 2017.
Needless to say, my husband was concerned because when you have an active paid subscription, you’ll be automatically charged the price of the subscription at the start of each new billing cycle until you cancel.
I am speculating that the YouTube channel owner was concerned because he had not gotten any new subscriptions after July 31st and eventually contacted YouTube (Google) and inquired. During the video, he voices his discontent about how Google has been handling this and he confirms that it is true and that Google is, in fact, getting rid of their paid subscription options. But that is not confirmation enough for me.
So, I decided to do my own digging. First, I did what everyone does... I asked Google. I ended up in the YouTube support and forum and was still not able to find a peep about any of this. Then, I saw that Google now has a chat in their YouTube support area, so I thought, "hey. these guys should know what is (or isn't) going on." Right? Hmm, see for yourself and let me know what you think.
You Tube Paid Subscriptions are Being Discontinued?
Here's the conversation:
Ajit: Hi! You’ve been connected to the YouTube and Google Play Music support team. My name is Ajit. Who am I chatting with today?
Kerry: Hello, I am Kerry. Can you answer a question regarding paid YouTube channels?
Ajit: Hi Kerry. Please go ahead with your question. I'll be happy to help you.
Kerry Carron: I heard a rumor that the paid subscriptions are ending as of Aug 31st... Is this true? If so, where can I find the official information regarding this change?
Ajit: We do not have any information on this and I won't be able to comment on this.
Kerry Carron: How would someone with a paid subscription service be able to confirm or deny this information?
Ajit: From our end, we do not have such communication. That is the reason why I won't be able to comment on this.
Kerry Carron: Who would have the information?
Ajit: If there was any such information we would certainly help you with the information. As there is nothing such, we won;t be able to comment on this. I request you not to believe in any third party rumor.
Kerry Carron: That really seems elusive. Does that mean if you don't have the information then the paid subscriptions are not in jeopardy of being terminated?
Ajit: Keep checking our product forum and blog sites. You will find all the details.
Kerry Carron: Do you have the URLs to those for me to check, please?
Ajit: Please refer to the link for all the information about YouTube and their updates: https://support.google.com/youtube/
Kerry Carron: And is that also the forum?
Ajit: Yes, that's right. You will find all the details, updates on the above-given link.
Kerry Carron: OK, I guess I will have to keep digging because it is NOT accessible. I have already been searching there for nearly 30 minutes.
Ajit: You can search for the information in the search bar on the top, you will find all the information about YouTube related to your search.
Kerry Carron: OK. Thank you for your time.
Ajit: You're welcome. Is there anything else I can assist you with for the day?
Kerry Carron: not really
Ajit: Thanks for chatting with me today. If you ever have questions moving forward, you can always reach my team by using the "Contact Support" button you'll see at the top right-hand corner of the Help Center. Also, there is a short survey coming up in this chat window about our interaction and we'd really appreciate your feedback. Thanks for contacting YouTube and Play Music. Please take a moment to give us your feedback on your chat session.
Is it just me or is this a really strange way for a support person to be answering the question? Personally, I am not sure what to think of it. One side of me wants to chalk it up to the possibility that this conversation was just an example of a language barrier. At the same time, if they did not have information about the service being terminated, wouldn't they just say that YouTube Paid Subscriptions are alive and well as far as anything they know?
Regardless, if the YouTube Paid Subscriptions are actually going to suddenly disappear my husband still wanted to be sure that HIS paid subscription was completely canceled before the access area to control his payments for the subscription might also disappear. As with anything Google (don't worry Google, we still love you anyway), he was struggling to find exactly what he needed to do in order to know that he was not going to be charged again and knowing I deal with all things "online", he called me to verify the process.
You can cancel at any time by clicking the channel's Unsubscribe button... but if you are anything like me (and my husband), you may not want to leave that to chance and can opt for a more definitive confirmation of cancellation.
How to Definitively Cancel your You Tube Paid Subscription
- Visit youtube.com/purchases.
- Find the subscription under Active subscriptions
- Click the Cancel subscription link next to that subscription
- Confirm that you'd like to cancel by clicking Unsubscribe
Once you cancel your subscription you will no longer be charged and even better, you’ll still be able to watch all the videos included in the channel until the end of the current subscription period.
So, after all of this... I am still unable to confirm or deny (nice governmental answer, huh?) if the YouTube Paid Subscriptions are really going bye-bye. I left an inquiry in the Google forum and with any luck, my question will be addressed in a timely manner and I will be able to update this post. Or, we can wait another week and just see what happens. Have you had any experience with this? Are you a Channel owner who has a Paid Subscription offer? If so, let us know what's going on. Please!